Means for knowledge transfer
Knowledge and information can be transferred in various ways. For instance, in the form of:
- Sales information, datasheets
- Work instructions, protocols
- Manuals, quick references
- Training materials, e-learning and simulations
- Help systems, online help, wizards
- A knowledge system
- Intranet and internet sites
- The setting up of a helpdesk
- Practical training or workshop
We can advise you with regard to which methods and means are most suited to your situation and we can take care of all aspects of the development of these.
Coherent concept for user support
The development of a coherent concept is essential for user support. This determines which information products and means support the users in their activities. In collaboration with you, we choose the correct means and media and we attune these to one another: manuals, helpfile or help system, internet site, multimedia programme on DVD, set-up of the helpdesk, training etc.
A good concept for user support means optimum support for the user. A good concept also means, however, that process of the development, setting up and maintenance of the total user support runs efficiently and that the costs incurred are recovered.
Evaluation and user-interfaces design
The software's user-interface determines how user-friendly it is. A good interface means that less explanation is required. We therefore regularly evaluate existing user-interfaces for our customers or we provide a contribution to the (re)designing of user-interfaces.
Texts and illustrations
We can deliver the complete contents of the desired information products. We write clear, compact texts. We also produce all required visualisations and illustrations: plans, diagrams, pictogrammes etc.
Translation, printing guidance and production
If required, we can instigate and coordinate translation processes. We also provide graphic design, printing guidance and production of CDs or DVDs.
Personal transfer of knowledge and instruction
Direct and personal transfer of knowledge works best in many situations. Possibilities for this include a workshop, on-the-job training, workgroups or the setting up of a helpdesk.
We provide advice when personal forms of knowledge transfer are required. We then develop the necessary means, such as training programmes, teaching materials and tools. We also provide an active contribution to the organisation.
We often provide workshops and training courses ourselves. Thanks to our contribution to the content and our educational expertise, we are in a good position to instruct the target groups. We also provide train-the-trainer sessions, including scenarios and all of the necessary materials.
