Request

The knowledge of the HHNK pumping stations is mainly stored in people's heads. This entails risks, especially in times of an aging population. The Hollands Noorderkwartier Water Authority has therefore asked us to record all essential knowledge.

Solution

Together with HHNK, we first drew up an information plan. This allowed us to determine what specific knowledge was required. We then developed the following knowledge documents in close collaboration with the facility manager and the technical staff:

Functional description: a description of the components that make up the pumping station, how they interact with one another, and the role of the pumping station within the district.
Technical description: a complete description of all elements that make up the pumping station, including all relevant technical specifications.
Software description: a complete description of the software used to control the pumping station.
Procedures: instructions for operation, maintenance, and emergency response.

Outcome

Knowledge about the pumping stations has been documented. This ensures that the pumping stations will continue to function properly in the future and that people in the polders will stay dry.

"Knowledge retention is essential for the Hollands Noorderkwartier Water Board. This is particularly true for the Leemans pumping station. It is our most complex pumping station, featuring multiple voltage levels, a dual emergency power supply, a complex control system, a 1.1-kilometer discharge pipeline to the Wadden Sea, the capability to drain the IJsselmeer, and it drains the deepest polder in our region. The Water Board has documented the necessary knowledge in close collaboration with Eluxis. Our technicians now have access to practical documentation that helps them understand, operate, and maintain the pumping station. We also now have the right knowledge in the event of emergencies, which increases the reliability of the pumping station. I am very pleased with the professionalism and tremendous dedication of Eluxis. The documentation provided is extremely useful for our own and external technicians."

Martin de Kloe, Management Specialist B, HHNK