Request
Thales wants to offer its customers services of high customer value. These must be of high quality and executed efficiently. Therefore, Thales wants to treat its services as a product and, if necessary, adapt them to customer wishes.
Solution
Together with Thales, Eluxis developed a method to develop, document, and continuously improve the services in a structured manner. Eluxis, together with Thales, also ensures the introduction and implementation of “service-as-product” with broad support and efficient application within the organization.
Outcome
“Service as a product” aligns well with customer wishes. The service is clearly defined and can be clearly communicated to the customer as well as within Thales. As a result, it can be executed by Thales unambiguously and to the full satisfaction of the customer. This improves the quality of the services, reduces costs, and increases revenue.
"We now have standard procedures for the punctual execution of our Health Checks Service. Customers are very satisfied with the new structure, the level of detail in the reporting, and the scope of recommendations for the maintenance to be performed."
Berend Jongebloed, Product Manager Services, Thales
See also
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