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  3. Fancom: More than 10 years of product documentation as a service

More documentation in more languages for the same budget

Request

Fancom needs documentation for its international distributors and customers, in more than 15 languages.

fancom-uitlichting-1

Solution

Together with Fancom, Eluxis developed the structure for the documentation. We have now been developing and maintaining all of Fancom’s documentation for more than 10 years.

Outcome

Eluxis has completely relieved Fancom of the burden of managing its documentation. For the same budget, Fancom now has more documentation in more languages. Updates to the documentation are implemented quickly and efficiently, enabling new and modified products to reach the market faster.

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"Everyone knows the challenge: as your product portfolio grows, the manageability and consistency of your product documentation come under pressure — and a structured solution becomes essential. In our own product development, we are used to thinking in building blocks. Each functional building block has its own description, which naturally appears in many different places. With a well‑designed Content Management System (CMS), we are able to maximize the reuse of information.

As a result, the manageability and consistency of our product documentation have improved significantly. We have also been able to substantially reduce our translation costs — by approximately 40 to 50%. The accessible communication, the empathy, and the critical mindset of Eluxis have led to a highly productive collaboration. The result? An excellently structured CMS that will benefit us for many years to come."

Wout Hoolboom, Director Technology
Fancom

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Thales: Partner for documentation training and knowledge systems

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Simplified Technical English Checker

Simplified Technical English (STE) is a controlled form of English that helps you create consistent and easier to read information for an international audience. To make working with STE easier, we have developed an STE-checker tool. You can request free access to the STE-checker tool on the STE-page.

View the STE-checker tool on the STE page
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